Return & Refund Policy

Last updated: October 22, 2026

At NewMRKT, we want you to love what you wear. Every order matters to us, and we're committed to making your shopping experience simple, fair and reliable.

We understand that sometimes a purchase may not be quite right. This policy explains your options for cancellations, returns, exchanges and refunds, along with the consumer rights available to you under applicable laws.

1. Returns and Cancellations

Return eligibility depends on your location, the product purchased and the reason for your request.

If you're unhappy with your purchase, please contact us at iamaaanik.business@gmail.com with your order number and details of your request.

We're happy to help you understand the options available.

Nothing in this policy affects your statutory consumer rights.

2. United Kingdom — Your Right to Cancel

If you're a UK consumer purchasing online, you generally have the right to cancel an eligible order within 14 days after the day you receive your goods, without providing a reason.

This applies to standard, non-personalised products, including our regular clothing and accessories.

To exercise this right, you must inform us of your decision to cancel within the applicable cancellation period.

You then have another 14 days to return the goods.

For orders containing multiple items delivered separately, the cancellation period generally begins after you receive the final item.

You may cancel by emailing us or using the optional cancellation form below. You do not need our approval to exercise a statutory cancellation right.

3. Return Conditions

We ask that you take reasonable care of products while deciding whether to keep them.

You may inspect and try on clothing as you would in a physical shop.

We recommend keeping original packaging and tags where possible and avoiding washing, prolonged wearing or altering items you intend to return.

Where permitted by law, we may deduct an amount from your refund if handling beyond what is necessary to inspect the product has reduced its value.

Missing original packaging alone does not automatically remove your statutory cancellation rights.

4. Personalised Products

Certain items may be customised specifically to your individual requirements, including products featuring a name, personal photograph or customer-submitted artwork.

Where an item qualifies as genuinely personalised or bespoke under applicable law, the standard change-of-mind cancellation right may not apply.

This exception does not generally apply merely because you selected a standard design, size or colour.

If you wish to change or cancel a personalised order, please contact us as soon as possible. We will review whether your request can be accommodated.

Your rights regarding faulty, damaged or incorrectly supplied products remain unaffected.

5. Damaged, Faulty or Incorrect Items

We take product quality seriously.

If your order arrives damaged, defective, incorrect or not as described, please contact us promptly.

Where possible, include your order number, a description of the issue and photographs showing the problem.

Photographs can help us investigate more efficiently but are not a mandatory condition for exercising your statutory rights.

Depending on the circumstances and applicable consumer law, we will provide an appropriate remedy, including a refund, replacement or repair.

UK consumers generally have a short-term right to reject faulty goods within 30 days, with further statutory remedies available in qualifying circumstances.

We will cover reasonable return costs where required by law.

6. Size and Colour Exchanges

We want you to feel confident about your purchase.

Please review the sizing information and product details before placing your order.

If you've selected the wrong size or would prefer a different colour, contact us to discuss the available options.

Direct exchanges are subject to product availability and may not always be possible.

For eligible returns, you may return the original item and place a new order for your preferred option.

Your statutory cancellation rights continue to apply where relevant.

7. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs where permitted by applicable law and where this responsibility was disclosed before purchase.

Return costs depend on your location and the applicable return destination.

Please contact us for the correct return instructions before sending your package.

Do not return items to the address on the original shipping label unless we specifically confirm that it is the appropriate return address.

If a product is defective or incorrectly supplied, we will cover the reasonable return costs required under applicable law.

8. Refunds

Once your return has been received, we will review it and process any refund due.

For eligible UK statutory cancellations, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Eligible cancellation refunds include the product price and applicable standard outbound delivery charges.

Additional amounts paid for express or premium delivery beyond the least expensive standard delivery option are generally not refundable for change-of-mind cancellations.

Refunds are issued using your original payment method unless you expressly agree otherwise.

Your bank or payment provider may need additional time to display the funds.

9. Order Changes and Cancellations

If you need to change an order, please contact us as soon as possible.

We will try to accommodate changes where practical, but changes cannot always be guaranteed once an order has progressed through fulfilment.

This does not restrict statutory cancellation rights or any other mandatory remedies under applicable consumer law.

10. Delivery Issues

If your order is delayed, lost or has not arrived within the applicable delivery period, please contact us.

We will investigate the matter and work towards a suitable resolution.

Where we cannot fulfil an order within the promised or legally applicable timeframe, we will provide the cancellation, refund or other options required by law.

11. European Union Customers

If applicable EU consumer protection laws govern your purchase, you generally have a 14-day right to withdraw from eligible online purchases after receiving your goods.

You generally have a further 14 days after notifying us to return them.

Exceptions may apply to certain personalised or bespoke products.

Eligible refunds will be handled in accordance with applicable EU and national laws, including the relevant standard delivery costs.

12. United States and Other International Customers

For customers outside the UK and EU, including those in the United States, change-of-mind returns and exchanges are considered individually, subject to applicable consumer protection laws.

We may offer an exchange, refund or store credit where appropriate, but voluntary returns are not guaranteed for every purchase.

Products that are defective, damaged, incorrectly supplied or otherwise fail to meet applicable legal requirements will be handled in accordance with the customer's legal rights.

We aim to resolve concerns fairly and transparently.

13. How to Request a Return

To request a return, cancellation, exchange or refund, contact:

NewMRKT Customer Support

Email: iamaaanik.business@gmail.com

Website: https://www.newmrkt.com/

Contact: https://www.newmrkt.com/pages/contact

Please include your order number and a short description of your request.

We will provide the relevant instructions and return destination where applicable.

14. Optional Cancellation Form

You may use this form to exercise an applicable statutory cancellation right. It is optional; a clear cancellation request by email is sufficient.

To: NewMRKT

Email: iamaaanik.business@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods:

• Product(s):

• Order number:

• Ordered on:

• Received on:

• Customer name:

• Customer address:

• Date:

Signature (only if submitted on paper):

15. Your Consumer Rights

Nothing in this policy limits, excludes or replaces any mandatory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

At NewMRKT, our goal is simple: great products, clear policies and a shopping experience you can trust.