Shipping Policy

Last updated: October 22, 2026

At NewMRKT, we're committed to making your shopping experience as smooth as possible, from checkout to delivery.

This policy explains how we process, ship and deliver orders, including shipping costs, estimated delivery times and what to do if something doesn't go as planned.

1. Shipping Destinations

NewMRKT primarily serves customers in the United Kingdom and United States, with delivery to additional international destinations where available.

Available shipping destinations and delivery services are shown at checkout.

Shipping availability may vary depending on the products in your order and your delivery location.

2. Order Processing

Once your order is placed and payment is confirmed, we begin preparing it for fulfilment.

Processing times may vary depending on the products ordered, availability, order requirements and seasonal demand.

Order processing and carrier transit are separate stages of delivery.

We aim to keep you informed about the progress of your order and will provide shipping confirmation once your order has been dispatched.

3. Estimated Delivery Times

Delivery estimates depend on your destination, selected shipping method and the products purchased.

Please review the delivery information provided during checkout and in your order confirmation.

Any estimated delivery dates are provided in good faith based on the information available at the time of purchase.

Where a specific delivery date has been agreed, we will fulfil our obligations in accordance with that agreement and applicable law.

For UK consumer orders, where no different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.

For US customers, we comply with applicable requirements concerning advertised shipping times, delays and refunds.

4. Shipping Costs

Shipping charges are calculated according to your delivery destination, order contents and available delivery services.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

If a free-shipping promotion is available, any eligibility requirements will be communicated with the offer.

We do not add undisclosed mandatory delivery charges after an order has been placed.

5. Order Tracking

Where tracking is available, we'll send you a shipping confirmation with tracking details once your order has been dispatched.

Tracking information may take some time to update after the package has been handed to the carrier.

You can follow the progress of your shipment using the tracking link provided.

If you experience any issues with tracking, please contact us for assistance.

6. Multiple Shipments

Orders containing multiple items may occasionally arrive in separate packages.

This can depend on product availability, fulfilment arrangements and delivery requirements.

Where applicable, individual tracking information may be provided for separate shipments.

If part of your order has arrived and you're waiting for the remaining items, please contact us if you need an update.

7. International Shipping and Customs

International orders may be subject to customs inspections, import duties or local taxes, depending on the destination country.

Any applicable charges collected by NewMRKT will be identified at checkout.

Where additional import charges may be payable on delivery, we will provide the relevant information before purchase as required by applicable law.

Customs processing may affect delivery times.

Customers should ensure that their delivery information is accurate and complete to avoid unnecessary delays.

8. Delivery Delays

While we aim to deliver orders within the communicated timeframe, occasional delays may occur because of carrier disruptions, customs processing, severe weather or other circumstances.

If an order cannot be shipped or delivered within the applicable timeframe, we will provide the relevant notice and options required by law.

These may include agreeing to a revised timeframe or cancelling an eligible order for a refund.

For US orders, where shipment cannot take place within the promised period, we will follow applicable FTC requirements concerning delay notifications, customer consent and refunds.

9. Incorrect Delivery Information

Please double-check your shipping address before completing checkout.

If you notice an error, contact us as soon as possible at iamaaanik.business@gmail.com.

We will make reasonable efforts to assist with corrections where practical, although changes may not be possible after dispatch.

Any additional shipping charges resulting from customer-provided address errors will be handled fairly and in accordance with applicable law.

10. Lost, Missing or Damaged Orders

If your order has not arrived, has been lost in transit or arrives damaged, please contact us.

We will investigate the issue and work towards an appropriate resolution.

Depending on the circumstances and applicable law, this may include a replacement or refund.

For UK consumer orders, responsibility for goods in transit generally remains with the retailer until the goods come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable legal exceptions.

11. Returns and Refunds

If you would like to return an item or request a refund, please review our Return & Refund Policy:

https://www.newmrkt.com/policies/refund-policy

Return eligibility, postage responsibilities and refund arrangements depend on your location, the reason for the return and applicable consumer protection laws.

12. Contact Us

For shipping enquiries, delivery concerns or order assistance, contact:

NewMRKT Customer Support

Email: iamaaanik.business@gmail.com

Website: https://www.newmrkt.com/

Contact page: https://www.newmrkt.com/pages/contact

Please include your order number when contacting us about an existing purchase.

We're here to help make your NewMRKT shopping experience simple, transparent and reliable.